Our Services

We provide growing businesses with comprehensive IT services, from strategic planning to execution, building an efficient, agile, and resilient digital operating system.

  • IT Service Consulting
  • Implementation & Operations
  • Data Intelligence & Analytics
  • Product Customization & Development
ITOM products

Service Portfolio

technical support
IT Service Consulting 

Aligning ITIL, DevOps, and automation with your goals to co-create digital blueprints that turn technology into measurable growth.

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delivery
Deployment & Upgrades

Seamless cloud or on-premise deployments and upgrades, ensuring smooth rollouts through expert configuration and validation.

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professional services
Database Migration

Migrating high-cost commercial databases to cost-effective modern alternatives with secure, end-to-end assessment and validation.

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professional services
Data Intelligence & Analytics

Transforming raw data into actionable insights using BI tools to empower operational and strategic decision-making for leadership.

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professional services
System Performance Optimization

Data-driven identification of bottlenecks to implement improvements that enhance system efficiency, scalability, and user experience.

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professional services
Content Development

Specialized OpenText ITSM/ITOM content packages designed to extend functionality and enable automated discovery and integration.

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professional services
ServiceNow Customization & Development

End‑to‑end customization and technical services on the ServiceNow platform, deeply integrating with your unique business processes.

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professional services
AI‑Powered Intelligent Knowledge Management

Leveraging LLMs to automate enterprise knowledge capture, driving more efficient decision-making and continuous organizational innovation.

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IT Service Consulting 

  • Service Positioning
    Delivering end-to-end IT strategy and process optimization for growth-oriented and enterprise clients. We align industry best practices with your business goals to build an efficient, agile, and future-ready digital operations ecosystem.
  • Core Value
    More than just consultants, we are your implementation partners. Our solutions bridge strategic vision with technical feasibility, focusing on measurable outcomes: reducing operational costs, boosting service efficiency, and accelerating innovation.
  • Expertise
    IT Service Management: Optimizing core workflows for incident, change, and service request management.
    CMDB Design & Governance: Building trusted configuration management databases to power automation and informed decision-making.
    IT Asset Management: Enabling full lifecycle tracking and cost control for your entire IT estate.
    Business Process Optimization: Streamlining and automating critical support workflows to enhance cross-team collaboration.
    Digital Transformation Strategy: Defining technology and organizational roadmaps that directly align with your business objectives.

System Deployment & Upgrades

  • Full-spectrum deployment and lifecycle management—across on-premise and cloud—ensuring seamless system rollouts and updates through expert configuration and rigorous validation.
    • Greenfield Deployment: Architectural planning and provisioning of physical, virtual, or cloud infrastructure. We handle core middleware, high-availability clustering, and network/security policy alignment to build a production-ready environment.
    • Version Upgrades: Strategic path assessment and risk mitigation to ensure a smooth transition. Whether through in-place upgrades or parallel migrations, we guarantee that all custom configurations, scripts, and legacy reports are fully adapted and preserved.
    • Patching & Hotfixes: Proactive application of security patches and functional fixes to eliminate vulnerabilities and maintain system integrity.
  • Supported Products
    SMAX, UD/UCMDB, Server Automation, Operations Orchestration, Service Manager, Asset Manager
  • Service Level Objectives
    Response Time: Initial contact within 1 business day after receiving the request and initiate requirements clarification.
    Lead Time:
    • Standard Deployment / Minor Updates: 5–10 business days
    • Complex Clustering / Major Upgrades: 10–30 business days
    • Emergency Patching: 1–3 business days
    (Final timelines subject to the scope and complexity defined in the mutually agreed Project Plan.)

Database Migration

  • Seamless end-to-end migration from legacy environments to modern architectures, ensuring data integrity through rigorous assessment and validation.
    • Commercial to Open-Source: Strategic migration from high-cost platforms (Oracle, MSSQL) to cost-effective solutions like PostgreSQL.
    • On-Premise to Cloud: Transitioning local databases to cloud-native platforms (e.g., AWS RDS) to enhance scalability and agility.
    • Localization & Diversification: Modernizing database stacks by migrating to localized solutions (e.g., Dameng, TDSQL, TiDB).
  • Supported Products
    SMAX, UD/UCMDB
  • Service Level Objectives
    Response Time: Initial contact within 1 business day after receiving the request and initiate requirements clarification.
    Lead Time:
    Typically 5–15 business days, depending on architectural complexity and data volume.
    (Final timelines are subject to the scope defined in the mutually agreed Migration Plan.)

Data Intelligence & Analytics

  • End-to-end analytics and visualization solutions using platforms like Tableau, Power BI, and FineReport. We transform raw business data into actionable insights to power operational monitoring and strategic decision-making.
    • Statistical Analysis & Interactive Dashboards: Leveraging statistical methods and machine learning models to build deep-dive analytical tools and interactive visual interfaces.
    • Bespoke Reporting Services: Development of tailored fixed-format reports or self-service analytics platforms customized to your specific business logic.
  • Supported Products
    SMAX, UD/UCMDB, Service Manager
  • Service Level Objectives
    Response Time: Initial contact within 1 business day after receiving the request and initiate requirements clarification.
    Lead Time:
    • Standard Static Reports: 3–7 business days
    • Interactive Dashboards: 5–15 business days
    • Advanced Analytics & Modeling: 10–25 business days
    (Final timelines will be established based on the agreed project scope.)

System Performance Optimization

  • Data-driven optimization services designed to eliminate bottlenecks through systematic monitoring and root-cause analysis, enhancing resource efficiency, user experience, and long-term stability and scalability.
    • Assessment & Diagnostics: Comprehensive health checks to establish performance baselines and quantify optimization targets.
    • Root Cause Analysis (RCA): Deep-dive telemetry analysis across all infrastructure layers to pinpoint underlying architectural or resource bottlenecks.
    • Remediation & Execution: Implementation of targeted tuning strategies and configurations to resolve identified performance gaps.
    • Validation & Reporting: Post-optimization benchmarking to verify performance gains, complemented by detailed analytical reports for long-term operational guidance.
    Our systematic approach ensures your infrastructure scales with business growth, providing a resilient technical foundation for mission-critical operations.
  • Supported Products
    SMAX, UD/UCMDB, Service Manager, Asset Manager
  • Service Level Objectives
    Response Time: Initial contact within 1 business day after receiving the request and initiate requirements clarification.
    Lead Time:
    • Standard Analysis & Tuning: 5–10 business days
    • Deep Optimization (Architectural/Code-level): 10–30 business days
    (Final timelines subject to complexity as defined during the initial assessment.)

Content Development

  • Professional content pack development for the OpenText ITSM/ITOM portfolio, designed to extend platform capabilities, drive automated discovery, and enable seamless integrations.
    • SMAX App Development: Engineering custom applications, automated workflows, and service portals, alongside the development of integration connectors for third-party ecosystems.
    • Universal Discovery Content: Bespoke discovery rules and adapters for cloud platforms (e.g., Huawei Cloud, Alibaba Cloud, Tencent Cloud) and proprietary enterprise applications. We expand your CMDB footprint to adapt to evolving IT environments and unique management requirements.
    • Service Manager Customization: Deep customization of processes, forms, business rules, and workflows using RAD environments and JavaScript to meet specialized IT service management logic.
  • Supported Products
    SMAX, UD/UCMDB, Service Manager
  • Service Level Objectives
    Response Time: Initial contact within 1 business day after receiving the request and initiate requirements clarification.
    Lead Time:
    • Standard RAD Customization / Discovery Rules: 3–7 business days
    • SMAX Apps / Complex Discovery Adapters: 5–15 business days
    • Complex Multi-system Integration Projects: 10–25 business days
    (Final timelines established based on the agreed project scope prior to kickoff.)

ServiceNow Customization & Development

  • We provide end-to-end customization and technical services on the ServiceNow platform, integrating its powerful capabilities with your unique business processes. Through configuration, scripting, and low-code/no-code development, we deliver business process customization, application module development, workflow automation, data analysis, system integration, and user experience optimization to enhance operational efficiency and accelerate digital transformation.
  • Supported Products
    ServiceNow
  • Service Level Objectives
    Response Time: Initial contact within 1 business day after receiving the request and initiate requirements clarification.
    Delivery Time:
    • Minor customization or script development: 3-10 business days
    • Medium-complexity applications or integrations: 10-25 business days
    • Large-scale comprehensive solutions: 20-40 business days or according to project plan

AI-Powered Intelligent Knowledge Management

  • Service Positioning
    We architect a next-generation, AI-centric knowledge ecosystem that moves beyond traditional, siloed repositories. By leveraging Large Language Models (LLMs), we build a "Corporate Intelligence Hub" capable of autonomous learning and semantic mapping—ensuring precise knowledge distribution that empowers decision-making and workforce growth.
  • Core Value
    Knowledge should not remain static documents, but evolve into an intelligent entity that grows alongside the business. Our mission is to harness AI to unlock collective intelligence and accelerate innovation, ensuring your organization maintains a competitive edge and sustainable momentum in the AI era.
  • Expertise
    Intelligent Capture & Integration: Automatically extracting and structuring insights from documents, communications, and workflows to build a unified Enterprise Knowledge Graph.
    AI Search & Conversational Agents: Deploying LLM-based assistants that support natural language Q&A and semantic search, allowing employees to access structured expertise instantly.
    Personalized Knowledge Delivery: Utilizing behavioral analytics to push tailored insights based on employee roles, habits, and real-time operational needs.
    Continuously Evolving Systems: Establishing feedback-driven learning mechanisms to ensure the knowledge base iteratively updates and scales with organizational growth.

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